Users banned for cheating lose the right to request a refund, however. Returning a title just before a sale and then purchasing it at the new, lower price is explicitly allowed by Valve's rules, though, meaning that the new refund policy amounts to a de facto two-week price guarantee on Steam purchases (assuming you don't play those games too much immediately after purchase). "If it appears to us that you are abusing refunds, we may stop offering them to you." "Refunds are designed to remove the risk from purchasing titles on Steam-not as a way to get free games," the company writes. While this new policy may sound like a great way to get a short demo of full Steam games risk free, Valve says it reserves the right to stop giving refunds to users it thinks are taking undue advantage of the system. Refunds will be issued within a week of the request via Steam Wallet or the original payment method. If you meet these requirements, Valve promises it will refund you for any reason. Funds placed in a Steam Wallet can be refunded within 14 days of purchase. When You Can Refund a Game There are two basic requirements for when you can get a refund: You must have purchased the game in the last 14 days, and you must have played the game for less than two hours. Pre-ordered games can be refunded at any time before release (as well as after release, under the same terms as others games). Valve will also be offering a 48-hour refund window on non-consumable in-game purchases for games it develops, and it will enable third-party developers to offer similar refunds on their in-game purchases. Valve will, upon request via, issue a refund for any reason, if the request is made within 14 days of purchase, and the title has been played for less than two hours." What's more, games that fall outside that 14 day/two play-hour range can still be submitted for a refund request, and Valve says it will "take a look."ĭLC can be refunded in the same manner as long as that DLC has not been "consumed, modified, or transferred"-so third-party DLC that "irreversibly levels up a game character" won't be eligible, for instance. "Maybe your PC doesn't meet the hardware requirements maybe you bought a game by mistake maybe you played the title for an hour and just didn't like it," the policy reads. That ends today, as Valve has announced a new refund policy that applies to every game on the service. "" The thing is, in the ticket they literally said "A refund was initiated for the transaction" but I never received it.Further Reading The War Z‘s Steam debacle shows “released” isn’t “done” these daysFor more than a decade, Valve has only offered refunds in extreme circumstances for downloadable games purchased on Steam. ""Otherwise, in-game purchases in non-Valve games are not refundable through Steam. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. even though some rare chances they do honor it. Most digital refunds IN GAME are more in reguards to DLC / not in game currency/items. physical goods are normally 13-30 -60 days. you only would have had till the end of feb. to not have continued your original ticket. 1 you're kind way outside that refund window. I MADE a purchase by accident, what I'm supposed to do? cant do anything. But STEAM SUPPORT for PUBG seems to be unavailable since at least 7 February. They told me they initiated a refund at the end of February but never received my money back, so I opened another ticket just to be told that they don't do refunds on their website and I should contact STEAM SUPPORT. Please try again later." so I made a refund ticket on their website. Unfortunately, this prevents us from being able to continue with your refund request. I've tried refund on Steam but it always said "We are having a temporary problem communicating with the game's item server. I never touched the 1500 GCOIN purchase because from day one I've tried to refund them. And I have bought 1000 + 500 G-COIN packs & the PUBG+ upgrade. Originally posted by silence and peace:So, back in February, I bought 1500 G-COINS for PUBG+ without knowing that you have buy the PUBG+ upgrade with steam balance instead. If you submit a refund request and its approved within 24 hours of the purchase, this situation is not treated as a refund.
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